Support & Contact

How do I cancel my subscription?

You can cancel your subscription anytime through your Stripe customer portal. Log into your account, navigate to settings/billing, and select "Cancel Subscription." You'll have access through the end of your current billing period.

What happens when I cancel my subscription?

Your account will be downgraded to the free tier at the end of your billing period. Your data remains on your device and will sync when you log back in. To request a refund, see our Refund Policy.

How do I update my payment method?

You can update your payment method through your Stripe customer portal in your account settings. Changes take effect immediately for your next renewal.

Can I use stickie.leepatrickfreeman.dev offline?

Yes! stickie.leepatrickfreeman.dev is designed as an offline-first app. You can log workouts, view history, and access your data without an internet connection. Your data syncs automatically when you go online.

What's included in the free tier?

The free tier includes core template tracking features. For a complete list of features in each tier, visit our website or contact us at support@stickie.leepatrickfreeman.dev.

How is my data stored and protected?

Your template data is stored locally on your device via IndexedDB for offline access and synced to our secure servers. We use industry-standard encryption and security measures. See our Privacy Policy for more details.

Can I export my data?

Yes, you have the right to access and download your data. Please contact us at support@stickie.leepatrickfreeman.dev to request a data export.

How do I delete my account?

To delete your account and all associated data, please contact support@stickie.leepatrickfreeman.dev with your account email. We will process the deletion within 30 days.

I'm having technical issues. What should I do?

First, try clearing your browser cache and reloading the app. If the issue persists, please email us at support@stickie.leepatrickfreeman.dev with:

• A description of the issue
• Your browser type and version
• Steps to reproduce the problem
• Any error messages you're seeing

Who should I contact about health or medical concerns?

stickie.leepatrickfreeman.dev is not a medical app and should not replace professional medical advice. Always consult with a qualified healthcare provider for health-related questions or concerns. Our support team can help with app-related issues only.